{"id":4893,"date":"2023-05-24T16:02:43","date_gmt":"2023-05-24T14:02:43","guid":{"rendered":"https:\/\/preprod.odity.fr\/odity-recette\/?page_id=4893"},"modified":"2024-01-24T11:04:41","modified_gmt":"2024-01-24T10:04:41","slug":"notre-signature","status":"publish","type":"page","link":"https:\/\/www.odity.com\/fr\/notre-signature\/","title":{"rendered":"Notre signature"},"content":{"rendered":"\n\n\n<div class=\"decouvrez-offres bg-dark text-white\">\n    <div class=\"header-offres text-center\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col\">\n                    <h1 class=\"title\">Cultivating <em>singularity<\/em><\/h1>\n                    <p class=\"sub-title\">De Paris \u00e0 Milan, de New York \u00e0 Tokyo, nos \u00e9quipes ont \u00e0 c\u0153ur de transformer chaque interaction client en une opportunit\u00e9 d\u2019offrir une exp\u00e9rience qui cr\u00e9e de la valeur et cultive la singularit\u00e9 de votre marque. <\/br>\r\nNous appliquons une approche unique de la relation et de l\u2019exp\u00e9rience client, bas\u00e9e sur 4 piliers \u00e0 d\u00e9couvrir ci-dessous.<\/p>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"offres\">\n                                <article data-aos=\"fade-up\" class=\"offer--item \" id=\"notre-approche-conseil\">\n                <div class=\"container\">\n                    <div class=\"row align-items-center \">\n                        <div class=\"col-md-6\">\n                            <div class=\"subtitle\">\n                                01.\n                            <\/div>\n                            <h2 class=\"offer-title\">Notre approche <em> Conseil<\/em><\/h2>\n                            <div class=\"offer-description\"><p>En tant que partenaire de confiance, nous accompagnons les marques qui travaillent avec nous dans leur qu\u00eate d&rsquo;excellence en mati\u00e8re de relation et d&rsquo;exp\u00e9rience client.<\/p>\n<p>Sur la base de l&rsquo;analyse des sp\u00e9cificit\u00e9s, des objectifs et des besoins de la marque, nous d\u00e9finissons l&rsquo;approche, les processus et l&rsquo;\u00e9quipe qui nous permettront de g\u00e9rer une relation client conforme aux attentes de la marque.<\/p>\n<p>En analysant les interactions, les r\u00e9actions des clients et les tendances, nous sugg\u00e9rons de mani\u00e8re proactive des am\u00e9liorations sur les produits, les services, les process, les canaux, qui augmentent la satisfaction du client final et sa perception de la marque.<\/p>\n<\/div>\n\n                            \n                            <div class=\"services\">\n                                <div class=\"accordion\" id=\"services-accordion-1\" role=\"tablist\" aria-multiselectable=\"true\">\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                        <div class=\"col-md-6\">\n                            <div class=\"offer--image d-none d-md-block\">\n                                <picture>\n                                                                        <img decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/05\/VisuelTailor-1-2.jpg\" alt class=\"visuel img-fluid img-1\">\n                                <\/picture>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"offer--image d-md-none\">\n                    <picture>\n                        <source srcset=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/05\/approche-conseil.jpg\" media=\"(max-width: 767px)\">\n                        <img src alt=\"\" class=\"visuel img-fluid img-1\">\n                    <\/picture>\n                <\/div>\n            <\/article>\n                                <article data-aos=\"fade-up\" class=\"offer--item \" id=\"le-management-de-nos-talents\">\n                <div class=\"container\">\n                    <div class=\"row align-items-center flex-md-row-reverse\">\n                        <div class=\"col-md-6\">\n                            <div class=\"subtitle\">\n                                02.\n                            <\/div>\n                            <h2 class=\"offer-title\">Le management de <em> nos Talents<\/em><\/h2>\n                            <div class=\"offer-description\"><p>Nos \u00e9quipes multiculturelles de Conseillers Clients et Brand Ambassadors sont soigneusement s\u00e9lectionn\u00e9es et recrut\u00e9es. <\/p>\n<p>Elles sont continuellement form\u00e9es et coach\u00e9es pour acqu\u00e9rir de nouvelles comp\u00e9tences et connaissances qui leur permettent de r\u00e9pondre aux demandes des clients tout en incarnant avec finesse la singularit\u00e9 de votre marque.<\/p>\n<p>Chaque jour, nos \u00e9quipes s&rsquo;efforcent de servir les clients de la marque en leur apportant une r\u00e9ponse empathique et personnalis\u00e9e, et prennent plaisir \u00e0 rendre chaque interaction agr\u00e9able, voire m\u00e9morable.<\/p>\n<\/div>\n\n                            \n                            <div class=\"services\">\n                                <div class=\"accordion\" id=\"services-accordion-2\" role=\"tablist\" aria-multiselectable=\"true\">\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                        <div class=\"col-md-6\">\n                            <div class=\"offer--image d-none d-md-block\">\n                                <picture>\n                                                                        <img decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/05\/fleur.jpg\" alt class=\"visuel img-fluid img-2\">\n                                <\/picture>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"offer--image d-md-none\">\n                    <picture>\n                        <source srcset=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/05\/management.jpg\" media=\"(max-width: 767px)\">\n                        <img src alt=\"\" class=\"visuel img-fluid img-2\">\n                    <\/picture>\n                <\/div>\n            <\/article>\n                                <article data-aos=\"fade-up\" class=\"offer--item \" id=\"la-proximite-avec-vos-clients-equipes\">\n                <div class=\"container\">\n                    <div class=\"row align-items-center \">\n                        <div class=\"col-md-6\">\n                            <div class=\"subtitle\">\n                                03.\n                            <\/div>\n                            <h2 class=\"offer-title\">La proximit\u00e9 avec <em>vos Clients &#038; Equipes <\/em><\/h2>\n                            <div class=\"offer-description\"><p>Notre pr\u00e9sence internationale, avec 10 centres de contacts r\u00e9partis dans le monde entier, nous permet de comprendre les sp\u00e9cificit\u00e9s, la culture, les comportements et les usages locaux. C\u2019est ainsi que nous trouvons l\u2019approche et le ton juste pour converser avec chaque client.<\/p>\n<p>De m\u00eame que nous sommes proches des clients finaux, nous sommes proches des \u00e9quipes clients. Agiles, nous nous adaptons \u00e0 leur organisation.<\/p>\n<\/div>\n\n                            \n                            <div class=\"services\">\n                                <div class=\"accordion\" id=\"services-accordion-3\" role=\"tablist\" aria-multiselectable=\"true\">\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                        <div class=\"col-md-6\">\n                            <div class=\"offer--image d-none d-md-block\">\n                                <picture>\n                                                                        <img decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/05\/globe.jpg\" alt class=\"visuel img-fluid img-3\">\n                                <\/picture>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"offer--image d-md-none\">\n                    <picture>\n                        <source srcset=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/05\/proximite.jpg\" media=\"(max-width: 767px)\">\n                        <img src alt=\"\" class=\"visuel img-fluid img-3\">\n                    <\/picture>\n                <\/div>\n            <\/article>\n                                <article data-aos=\"fade-up\" class=\"offer--item last-item\" id=\"notre-excellence-operationnelle\">\n                <div class=\"container\">\n                    <div class=\"row align-items-center flex-md-row-reverse\">\n                        <div class=\"col-md-6\">\n                            <div class=\"subtitle\">\n                                04.\n                            <\/div>\n                            <h2 class=\"offer-title\">Notre excellence <em>Op\u00e9rationnelle<\/em><\/h2>\n                            <div class=\"offer-description\"><p>Nous croyons que l\u2019excellence op\u00e9rationnelle est un pr\u00e9requis \u00e0 l\u2019excellence relationnelle. Et que la data est cl\u00e9 pour nous permettre de suivre, contr\u00f4ler, comprendre et am\u00e9liorer nos performances. Mais aussi enrichir la connaissance clients des marques. <\/p>\n<p>Pour ce faire, nous nous appuyons sur une \u00e9quipe d\u2019experts m\u00e9tier et les meilleurs outils du march\u00e9 afin de fournir un service sur mesure et de qualit\u00e9 couvrant la gestion de la relation client omnicanale, tout en respectant les r\u00e8gles de s\u00e9curit\u00e9 et de protection de donn\u00e9es en vigueur. <\/p>\n<\/div>\n\n                            \n                            <div class=\"services\">\n                                <div class=\"accordion\" id=\"services-accordion-4\" role=\"tablist\" aria-multiselectable=\"true\">\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                        <div class=\"col-md-6\">\n                            <div class=\"offer--image d-none d-md-block\">\n                                <picture>\n                                                                        <img decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/05\/cristal.jpg\" alt class=\"visuel img-fluid img-4\">\n                                <\/picture>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"offer--image d-md-none\">\n                    <picture>\n                        <source srcset=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/05\/excellence-operationnelle.jpg\" media=\"(max-width: 767px)\">\n                        <img src alt=\"\" class=\"visuel img-fluid img-4\">\n                    <\/picture>\n                <\/div>\n            <\/article>\n            <\/div>\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4893","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.odity.com\/fr\/wp-json\/wp\/v2\/pages\/4893","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.odity.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.odity.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.odity.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.odity.com\/fr\/wp-json\/wp\/v2\/comments?post=4893"}],"version-history":[{"count":61,"href":"https:\/\/www.odity.com\/fr\/wp-json\/wp\/v2\/pages\/4893\/revisions"}],"predecessor-version":[{"id":6861,"href":"https:\/\/www.odity.com\/fr\/wp-json\/wp\/v2\/pages\/4893\/revisions\/6861"}],"wp:attachment":[{"href":"https:\/\/www.odity.com\/fr\/wp-json\/wp\/v2\/media?parent=4893"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}