{"id":1133,"date":"2021-11-29T15:36:31","date_gmt":"2021-11-29T14:36:31","guid":{"rendered":"http:\/\/www.odity.com\/?page_id=1133"},"modified":"2026-05-18T16:18:38","modified_gmt":"2026-05-18T14:18:38","slug":"notre-offre","status":"publish","type":"page","link":"https:\/\/www.odity.com\/fr\/notre-offre\/","title":{"rendered":"Notre offre"},"content":{"rendered":"<div class=\"header-anime bg-dark text-center text-white position-relative\">\n    <div class=\"container\">\n                    <h1>Nous concevons et op\u00e9rons des services clients externalis\u00e9s pour les marques premium et luxe.<\/h1>\n                            <div class=\"description\"><p><b>Une approche centr\u00e9e sur l\u2019humain :<\/b> \u00e9coute, empathie, proximit\u00e9 et sens du conseil.<br \/>\n<b>Une ex\u00e9cution omnicanale fluide et exigeante :<\/b> tous les points de contact, tous les canaux, dans plus de 20 langues.<br \/>\n<b>Une gestion de bout en bout du parcours client :<\/b> avant, pendant et apr\u00e8s la vente.<\/p>\n<\/div>\n                    <\/div>\n\n    <div class=\"scroll position-absolute d-none d-lg-block\">\n        <button class=\"btn-scroll btn animate--up-and-down\" id=\"scroll-to-next\">Scroll<\/button>\n    <\/div>\n\n            <div class=\"bideo-container\">\n            <video class=\"bideo\" data-video-src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/07\/ODITY_ondes_2.mp4\" data-video-type=\"video\/mp4\" loop muted><\/video>\n        <\/div>\n    <\/div>\n\n\n<div class=\"liste-services bg-dark text-white  with-text-2\" id=\"\">\n\t<div class=\"container\">\n\t\t<div class=\"row align-items-center\">\n\t\t\t<div class=\"col\">\n                \t\t\t\t    <h2 class=\"text-left\"><em>Op\u00e9rations clients <\/em><\/h2>\n                                                    <div class=\"texte\"><h4>Nous assurons au quotidien votre service client avec constance, exigence de qualit\u00e9 et parfaite coh\u00e9rence de marque.<\/h4><\/div>\n                \n                            <\/div>\n            <div class=\"col-auto d-none d-lg-block\">\n                <div class=\"slider-arrows-right services-slider-arrows text-right\"><\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"services\">\n            <div class=\"services-slider\" data-colonnes=\"4\">\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/service-relation-client.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Exp\u00e9rience de marque<\/h3>\n                            <p>Onboarding des \u00e9quipes, brandbook, immersions en boutique et formations produit.\r\nDes interactions client align\u00e9es \u00e0 votre univers de marque, d\u00e9ploy\u00e9es avec pr\u00e9cision sur tous les canaux.<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/service-client-e-commerce.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Interactions e-Commerce<\/h3>\n                            <p>Gestion du parcours client de bout en bout : commandes, livraisons, retours et remboursements. Une ex\u00e9cution fluide, int\u00e9gr\u00e9e \u00e0 vos syst\u00e8mes et outils.<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/clienteling.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Support multilingue<\/h3>\n                            <p>+20 langues.\r\n10 centres de contact implant\u00e9s dans les grandes capitales mondiales.\r\nUne ma\u00eetrise culturelle fine garantissant coh\u00e9rence globale et justesse locale.<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/11\/backoffice.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Op\u00e9rations back-office<\/h3>\n                            <p>Pilotage de volumes importants de t\u00e2ches administratives.\r\nDes op\u00e9rations s\u00e9curis\u00e9es, ex\u00e9cut\u00e9es avec rigueur et haut niveau de fiabilit\u00e9.<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"liste-services bg-dark text-white  with-text-2\" id=\"\">\n\t<div class=\"container\">\n\t\t<div class=\"row align-items-center\">\n\t\t\t<div class=\"col\">\n                \t\t\t\t    <h2 class=\"text-left\"><em>D\u00e9veloppement du chiffre d\u2019affaires <\/em><\/h2>\n                                                    <div class=\"texte\"><h4 data-start=\"83\" data-end=\"192\">Nous transformons chaque interaction client en opportunit\u00e9 de vente.<\/h4>\r\n<p data-start=\"194\" data-end=\"365\"><\/p><\/div>\n                \n                            <\/div>\n            <div class=\"col-auto d-none d-lg-block\">\n                <div class=\"slider-arrows-right services-slider-arrows text-right\"><\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"services\">\n            <div class=\"services-slider\" data-colonnes=\"4\">\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/service-relation-client.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Aide \u00e0 la vente<\/h3>\n                            <p>Accompagnement des d\u00e9cisions d\u2019achat sur l\u2019ensemble des canaux.\r\nEx : h\u00e9sitation au moment de finaliser l\u2019achat, conseils en temps r\u00e9el.<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/service-client-e-commerce.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Campagnes cibl\u00e9es<\/h3>\n                            <p>Campagnes de r\u00e9engagement personnalis\u00e9es bas\u00e9es sur la connaissance client.\r\nEx : lancement, r\u00e9assort, abandon de panier, clients inactifs.<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/clienteling.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Social media &#038; messaging<\/h3>\n                            <p>Interactions clients via WhatsApp, chat et r\u00e9seaux sociaux.\r\nEx : questions produits, aide au paiement, suivi de livraison.<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/11\/backoffice.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Gestion de leads<\/h3>\n                            <p>Qualification et suivi des prospects \u00e0 fort enjeu.\r\nEx : demandes web, leads \u00e0 fort potentiel, prises de contact qualifi\u00e9es.<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"liste-services bg-dark text-white  with-text-2\" id=\"\">\n\t<div class=\"container\">\n\t\t<div class=\"row align-items-center\">\n\t\t\t<div class=\"col\">\n                \t\t\t\t    <h2 class=\"text-left\"><em>Fid\u00e9lisation clients <\/em><\/h2>\n                                                    <div class=\"texte\"><h4 data-start=\"83\" data-end=\"192\">Nous construisons des relations clients durables et augmentons la valeur vie client.<\/h4>\r\n<p data-start=\"194\" data-end=\"365\"><\/p><\/div>\n                \n                            <\/div>\n            <div class=\"col-auto d-none d-lg-block\">\n                <div class=\"slider-arrows-right services-slider-arrows text-right\"><\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"services\">\n            <div class=\"services-slider\" data-colonnes=\"3\">\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/service-relation-client.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Clienteling<\/h3>\n                            <p>Gestion de la relation individualis\u00e9e pour les clients \u00e0 forte valeur.\r\nEx : relances personnalis\u00e9es, engagement bas\u00e9 sur l\u2019historique d\u2019achat, accompagnement de type personal shopper.<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/lead-management.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Voix du client<\/h3>\n                            <p>Collecte et analyse des retours clients.\r\nEx : enqu\u00eates NPS, feedback post-achat, enseignements pour l\u2019am\u00e9lioration du service.<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/personal-virtual-shopping.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Shopping \u00e0 distance<\/h3>\n                            <p>Sessions de shopping individualis\u00e9es via vid\u00e9o.\r\nEx : s\u00e9lection de produits, conseils de style, accompagnement guid\u00e9 \u00e0 l\u2019achat.<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<div class=\"notre-philosophie  is-dark bg-dark text-white\" id=\"\">\n\t<div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-lg-6\">\n                <h2 class=\"text-left mb-0\">Notre <em>philosophie<\/em><\/h2>\n                <div class=\"description\"><p>Nous agissons avec les marques en v\u00e9ritables co-producteurs d\u2019une exp\u00e9rience qui laissera un souvenir exceptionnel \u00e0 leurs clients.<br \/>\nNotre savoir-faire digital et notre savoir-\u00eatre humain se combinent pour trouver le ton juste, capable de toucher les publics les plus exigeants.<br \/>\nNous sommes fiers de porter la voix du client et d&rsquo;accompagner chaque marque dans sa qu\u00eate d&rsquo;une exp\u00e9rience remarquable et valorisante pour chacun de ses clients.<\/p>\n<\/div>\n                                <a href=\"https:\/\/www.odity.com\/fr\/notre-signature\/\" class=\"btn-arrow \" target=\"\">en savoir plus<span class=\"arrow\"><\/span><\/a>\n                            <\/div>\n            <div class=\"col-lg-6 text-center\">\n                <div class=\"pyramide position-relative\">\n                    <picture>\n                        <source srcset=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/06\/desktop.png\" media=\"(min-width: 1200px)\">\n                        <img decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/06\/mobile.png\" alt=\"Pyramide\" class=\"img-fluid image\">\n                    <\/picture>\n                    <div class=\"position-absolute\">\n                                                    <div class=\"pyramide-item\">\n                                <h4 class=\"m-0 columbia-regular\"><span>Customer engagement<\/span><\/h4>\n                                                            <\/div>\n                                                    <div class=\"pyramide-item\">\n                                <h4 class=\"m-0 columbia-regular\"><span>Customer experience<\/span><\/h4>\n                                                            <\/div>\n                                                    <div class=\"pyramide-item\">\n                                <h4 class=\"m-0 columbia-regular\"><span>Customer relations<\/span><\/h4>\n                                                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1133","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.odity.com\/fr\/wp-json\/wp\/v2\/pages\/1133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.odity.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.odity.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.odity.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.odity.com\/fr\/wp-json\/wp\/v2\/comments?post=1133"}],"version-history":[{"count":320,"href":"https:\/\/www.odity.com\/fr\/wp-json\/wp\/v2\/pages\/1133\/revisions"}],"predecessor-version":[{"id":9806,"href":"https:\/\/www.odity.com\/fr\/wp-json\/wp\/v2\/pages\/1133\/revisions\/9806"}],"wp:attachment":[{"href":"https:\/\/www.odity.com\/fr\/wp-json\/wp\/v2\/media?parent=1133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}