{"id":5066,"date":"2023-05-24T16:02:43","date_gmt":"2023-05-24T14:02:43","guid":{"rendered":"https:\/\/preprod.odity.fr\/odity-recette\/notre-signature\/"},"modified":"2024-01-24T10:52:49","modified_gmt":"2024-01-24T09:52:49","slug":"our-signature","status":"publish","type":"page","link":"https:\/\/www.odity.com\/en\/our-signature\/","title":{"rendered":"Our signature"},"content":{"rendered":"\n\n\n<div class=\"decouvrez-offres bg-dark text-white\">\n    <div class=\"header-offres text-center\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col\">\n                    <h1 class=\"title\">Cultivating <em>singularity<\/em><\/h1>\n                    <p class=\"sub-title\">From Paris to Milan, from New York to Tokyo, our teams are committed to transforming each customer interaction into an opportunity to offer an experience that creates value and cultivates the uniqueness of your brand. <\/br>\r\nWe apply a unique approach to customer relations and experience, based on 4 pillars to discover below.<\/p>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"offres\">\n                                <article data-aos=\"fade-up\" class=\"offer--item \" id=\"counseling-approach\">\n                <div class=\"container\">\n                    <div class=\"row align-items-center \">\n                        <div class=\"col-md-6\">\n                            <div class=\"subtitle\">\n                                01.\n                            <\/div>\n                            <h2 class=\"offer-title\"><em>Counseling<\/em> approach<\/h2>\n                            <div class=\"offer-description\"><p>As a trusted partner, we support the brands that work with us in their quest for excellence in customer relations and customer experience. <\/p>\n<p>Based on the analysis of the brand\u2019s specificities, objectives and needs, we define the approach, processes and team that will enable us to manage a customer relationship that meets the brand\u2019s expectations. <\/p>\n<p>By analyzing interactions, customer\u2019s feedback and trends, we proactively suggest improvements on product, service, process and channels, that increase the end-customer\u2019s satisfaction and their perception of the brand.<\/p>\n<\/div>\n\n                            \n                            <div class=\"services\">\n                                <div class=\"accordion\" id=\"services-accordion-1\" role=\"tablist\" aria-multiselectable=\"true\">\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                        <div class=\"col-md-6\">\n                            <div class=\"offer--image d-none d-md-block\">\n                                <picture>\n                                                                        <img decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/05\/VisuelTailor-1-2.jpg\" alt class=\"visuel img-fluid img-1\">\n                                <\/picture>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"offer--image d-md-none\">\n                    <picture>\n                        <source srcset=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/05\/approche-conseil.jpg\" media=\"(max-width: 767px)\">\n                        <img src alt=\"\" class=\"visuel img-fluid img-1\">\n                    <\/picture>\n                <\/div>\n            <\/article>\n                                <article data-aos=\"fade-up\" class=\"offer--item \" id=\"talent-management\">\n                <div class=\"container\">\n                    <div class=\"row align-items-center flex-md-row-reverse\">\n                        <div class=\"col-md-6\">\n                            <div class=\"subtitle\">\n                                02.\n                            <\/div>\n                            <h2 class=\"offer-title\"><em>Talent<\/em> management <\/h2>\n                            <div class=\"offer-description\"><p>Our multi-cultural teams of Customer Advisors and Brand Ambassadors are carefully selected and recruited. <\/p>\n<p>They are continuously trained and coached to acquire new skills and knowledge that enable them to respond to customer requests while subtly embodying your brand\u2019s singularity.<\/p>\n<p>Every day, our teams strive to serve the brand\u2019s customers by providing an empathetic and personalized response, and take pleasure in making each interaction a pleasant, even a memorable one.<\/p>\n<\/div>\n\n                            \n                            <div class=\"services\">\n                                <div class=\"accordion\" id=\"services-accordion-2\" role=\"tablist\" aria-multiselectable=\"true\">\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                        <div class=\"col-md-6\">\n                            <div class=\"offer--image d-none d-md-block\">\n                                <picture>\n                                                                        <img decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/05\/fleur.jpg\" alt class=\"visuel img-fluid img-2\">\n                                <\/picture>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"offer--image d-md-none\">\n                    <picture>\n                        <source srcset=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/05\/management.jpg\" media=\"(max-width: 767px)\">\n                        <img src alt=\"\" class=\"visuel img-fluid img-2\">\n                    <\/picture>\n                <\/div>\n            <\/article>\n                                <article data-aos=\"fade-up\" class=\"offer--item \" id=\"proximity-with-your-customers-teams\">\n                <div class=\"container\">\n                    <div class=\"row align-items-center \">\n                        <div class=\"col-md-6\">\n                            <div class=\"subtitle\">\n                                03.\n                            <\/div>\n                            <h2 class=\"offer-title\">Proximity with <em> your Customers &#038; Teams <\/em><\/h2>\n                            <div class=\"offer-description\"><p>Our international blueprint, with 10 contacts centers located all around the world, allow us to understand the local\u00a0specificities, culture, behaviours and usages. This is how we find the perfect tone to engage with each customer.<\/p>\n<p>Just as we are close to end-customers, we are close to brand\u2019s teams. Agile, we adapt to their organization.<\/p>\n<\/div>\n\n                            \n                            <div class=\"services\">\n                                <div class=\"accordion\" id=\"services-accordion-3\" role=\"tablist\" aria-multiselectable=\"true\">\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                        <div class=\"col-md-6\">\n                            <div class=\"offer--image d-none d-md-block\">\n                                <picture>\n                                                                        <img decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/05\/globe.jpg\" alt class=\"visuel img-fluid img-3\">\n                                <\/picture>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"offer--image d-md-none\">\n                    <picture>\n                        <source srcset=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/05\/proximite.jpg\" media=\"(max-width: 767px)\">\n                        <img src alt=\"\" class=\"visuel img-fluid img-3\">\n                    <\/picture>\n                <\/div>\n            <\/article>\n                                <article data-aos=\"fade-up\" class=\"offer--item last-item\" id=\"excellence-in-customer-operations\">\n                <div class=\"container\">\n                    <div class=\"row align-items-center flex-md-row-reverse\">\n                        <div class=\"col-md-6\">\n                            <div class=\"subtitle\">\n                                04.\n                            <\/div>\n                            <h2 class=\"offer-title\">Excellence in <em>Customer operations<\/em><\/h2>\n                            <div class=\"offer-description\"><p>We believe that operational excellence is a prerequisite for relationship excellence. And that data is key to enable us to monitor, control, understand and improve our performance. But also to enrich brands customer knowledge. <\/p>\n<p>To do this, we rely on a team of business experts and the best tools on the market to provide a quality, tailor-made service covering omnichannel customer relationship management, while respecting the security and data protection rules in force.<\/p>\n<\/div>\n\n                            \n                            <div class=\"services\">\n                                <div class=\"accordion\" id=\"services-accordion-4\" role=\"tablist\" aria-multiselectable=\"true\">\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                        <div class=\"col-md-6\">\n                            <div class=\"offer--image d-none d-md-block\">\n                                <picture>\n                                                                        <img decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/05\/cristal.jpg\" alt class=\"visuel img-fluid img-4\">\n                                <\/picture>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"offer--image d-md-none\">\n                    <picture>\n                        <source srcset=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/05\/excellence-operationnelle.jpg\" media=\"(max-width: 767px)\">\n                        <img src alt=\"\" class=\"visuel img-fluid img-4\">\n                    <\/picture>\n                <\/div>\n            <\/article>\n            <\/div>\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5066","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.odity.com\/en\/wp-json\/wp\/v2\/pages\/5066","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.odity.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.odity.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.odity.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.odity.com\/en\/wp-json\/wp\/v2\/comments?post=5066"}],"version-history":[{"count":45,"href":"https:\/\/www.odity.com\/en\/wp-json\/wp\/v2\/pages\/5066\/revisions"}],"predecessor-version":[{"id":6856,"href":"https:\/\/www.odity.com\/en\/wp-json\/wp\/v2\/pages\/5066\/revisions\/6856"}],"wp:attachment":[{"href":"https:\/\/www.odity.com\/en\/wp-json\/wp\/v2\/media?parent=5066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}