{"id":1615,"date":"2021-12-15T09:51:39","date_gmt":"2021-12-15T08:51:39","guid":{"rendered":"https:\/\/www.odity.com\/?page_id=1615"},"modified":"2026-05-18T16:20:54","modified_gmt":"2026-05-18T14:20:54","slug":"our-offer","status":"publish","type":"page","link":"https:\/\/www.odity.com\/en\/our-offer\/","title":{"rendered":"Our offer"},"content":{"rendered":"<div class=\"header-anime bg-dark text-center text-white position-relative\">\n    <div class=\"container\">\n                    <h1>We design and operate outsourced customer care for premium &#038; luxury brands.<\/h1>\n                            <div class=\"description\"><p><b>People-first care: <\/b> listening, empathy, proximity, advice<br \/>\n<b>Full omnichannel execution:<\/b> every touchpoint, every channel, +20 languages<br \/>\n<b>End-to-end customer journey operations:<\/b> before, during and after the sale<\/p>\n<\/div>\n                    <\/div>\n\n    <div class=\"scroll position-absolute d-none d-lg-block\">\n        <button class=\"btn-scroll btn animate--up-and-down\" id=\"scroll-to-next\">Scroll<\/button>\n    <\/div>\n\n            <div class=\"bideo-container\">\n            <video class=\"bideo\" data-video-src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/07\/ODITY_ondes_2.mp4\" data-video-type=\"video\/mp4\" loop muted><\/video>\n        <\/div>\n    <\/div>\n\n\n<div class=\"liste-services bg-dark text-white  with-text-2\" id=\"\">\n\t<div class=\"container\">\n\t\t<div class=\"row align-items-center\">\n\t\t\t<div class=\"col\">\n                \t\t\t\t    <h2 class=\"text-left\"><em>Customer operations <\/em><\/h2>\n                                                    <div class=\"texte\"><h4>We operate your daily customer care with consistency, quality, and brand alignment.<\/h4><\/div>\n                \n                            <\/div>\n            <div class=\"col-auto d-none d-lg-block\">\n                <div class=\"slider-arrows-right services-slider-arrows text-right\"><\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"services\">\n            <div class=\"services-slider\" data-colonnes=\"4\">\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/service-relation-client.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Branded Experience <\/h3>\n                            <p>Onboarding, brandbooks, in-store visits, and product training.\r\nCustomer interactions delivered in your brand voice across channels.<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/service-client-e-commerce.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>e-Commerce Interactions<\/h3>\n                            <p>Full customer purchase journey: orders, delivery, returns, refunds. Managed across your systems, tools, and processes.<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/clienteling.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Multilingual Support<\/h3>\n                            <p>+20 languages.\r\n10 contact centers in major capitals.\r\nCultural accuracy and global consistency<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/11\/backoffice.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Back office Operations<\/h3>\n                            <p>High-volume operational and administrative tasks.\r\nSecure execution, including sensitive processes.<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"liste-services bg-dark text-white  with-text-2\" id=\"\">\n\t<div class=\"container\">\n\t\t<div class=\"row align-items-center\">\n\t\t\t<div class=\"col\">\n                \t\t\t\t    <h2 class=\"text-left\"><em> Revenue Activation <\/em><\/h2>\n                                                    <div class=\"texte\"><h4 data-start=\"116\" data-end=\"180\" data-section-id=\"7rdiwg\"><span role=\"text\">We turn customer interactions into revenue opportunities.<\/span><\/h4><\/div>\n                \n                            <\/div>\n            <div class=\"col-auto d-none d-lg-block\">\n                <div class=\"slider-arrows-right services-slider-arrows text-right\"><\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"services\">\n            <div class=\"services-slider\" data-colonnes=\"4\">\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/personal-virtual-shopping.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Order-On-Behalf<\/h3>\n                            <p>Support purchase decisions across channels.\r\nEx: cart hesitation, real-time advice requests<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/clienteling.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Targeted Campaigns<\/h3>\n                            <p>CRM-driven re-engagement campaigns.\r\nEx: launches, restocks, abandoned carts, inactive customers<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/11\/backoffice.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Social &#038; Messaging Care<\/h3>\n                            <p>Customer interactions via WhatsApp, chat, and social.\r\nEx: product questions, checkout support, delivery updates<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/lead-management.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Lead Management<\/h3>\n                            <p>Qualification et suivi des prospects entrants \u00e0 forte intention.\r\nEx : demandes web, leads chauds, prises de contact qualifi\u00e9es.<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<div class=\"liste-services bg-dark text-white  with-text-2\" id=\"\">\n\t<div class=\"container\">\n\t\t<div class=\"row align-items-center\">\n\t\t\t<div class=\"col\">\n                \t\t\t\t    <h2 class=\"text-left\"><em> Customer Loyalty <\/em><\/h2>\n                                                    <div class=\"texte\"><h4>We build long-term customer relationships and increase lifetime value.<\/h4><\/div>\n                \n                            <\/div>\n            <div class=\"col-auto d-none d-lg-block\">\n                <div class=\"slider-arrows-right services-slider-arrows text-right\"><\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"services\">\n            <div class=\"services-slider\" data-colonnes=\"3\">\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/service-relation-client.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Clienteling<\/h3>\n                            <p>1-to-1 relationship management for high-value customers.\r\nEx: personalized follow-ups, purchase history-based engagement, stylist-style support<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/lead-management.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Voice of Customer<\/h3>\n                            <p>Collection and analysis of customer feedback.\r\nEx: NPS surveys, post-purchase feedback, service improvement insights<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                                    <div>\n                        <article class=\"service-item\">\n                                                            <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/10\/personal-virtual-shopping.svg\" alt=\"\" class=\"img-fluid\" width=\"50\" height=\"50\">\n                            \n                            <h3>Personal Virtual Shopping<\/h3>\n                            <p>Remote one-to-one shopping sessions via video or messaging.\r\nEx: product selection, styling advice, guided purchase support<\/p>\n                                                            <hr class=\"divider\">\n                                                    <\/article>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n\n<div class=\"notre-philosophie  is-dark bg-dark text-white\" id=\"\">\n\t<div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-lg-6\">\n                <h2 class=\"text-left mb-0\">Our <em>philosophy<\/em><\/h2>\n                <div class=\"description\"><p>We act with the brands as co-producers of a remarkable experience that will resonate with theirs customers.<br \/>\nOur digital \u201csavoir-faire\u201d and human \u201csavoir-\u00eatre\u201d combine to find the perfect tone to reach the most demanding audiences.<br \/>\nWe are proud to carry the voice of the customer and to accompany each brand in its quest for a remarkable and rewarding experience for their customers.<\/p>\n<\/div>\n                                <a href=\"https:\/\/www.odity.com\/en\/our-signature\/\" class=\"btn-arrow \" target=\"\">learn more<span class=\"arrow\"><\/span><\/a>\n                            <\/div>\n            <div class=\"col-lg-6 text-center\">\n                <div class=\"pyramide position-relative\">\n                    <picture>\n                        <source srcset=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/06\/desktop.png\" media=\"(min-width: 1200px)\">\n                        <img decoding=\"async\" src=\"https:\/\/www.odity.com\/wp-content\/uploads\/2023\/06\/mobile.png\" alt=\"Pyramide\" class=\"img-fluid image\">\n                    <\/picture>\n                    <div class=\"position-absolute\">\n                                                    <div class=\"pyramide-item\">\n                                <h4 class=\"m-0 columbia-regular\"><span>Customer engagement<\/span><\/h4>\n                                                            <\/div>\n                                                    <div class=\"pyramide-item\">\n                                <h4 class=\"m-0 columbia-regular\"><span>Customer experience<\/span><\/h4>\n                                                            <\/div>\n                                                    <div class=\"pyramide-item\">\n                                <h4 class=\"m-0 columbia-regular\"><span>Customer relations<\/span><\/h4>\n                                                            <\/div>\n                                            <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1615","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.odity.com\/en\/wp-json\/wp\/v2\/pages\/1615","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.odity.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.odity.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.odity.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.odity.com\/en\/wp-json\/wp\/v2\/comments?post=1615"}],"version-history":[{"count":147,"href":"https:\/\/www.odity.com\/en\/wp-json\/wp\/v2\/pages\/1615\/revisions"}],"predecessor-version":[{"id":9807,"href":"https:\/\/www.odity.com\/en\/wp-json\/wp\/v2\/pages\/1615\/revisions\/9807"}],"wp:attachment":[{"href":"https:\/\/www.odity.com\/en\/wp-json\/wp\/v2\/media?parent=1615"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}