We design and operate outsourced customer care for premium & luxury brands.
People-first care: listening, empathy, proximity, advice
Full omnichannel execution: every touchpoint, every channel, +20 languages
End-to-end customer journey operations: before, during and after the sale
Customer operations
We operate your daily customer care with consistency, quality, and brand alignment.
Branded Experience
Onboarding, brandbooks, in-store visits, and product training. Customer interactions delivered in your brand voice across channels.
e-Commerce Interactions
Full customer purchase journey: orders, delivery, returns, refunds. Managed across your systems, tools, and processes.
Multilingual Support
+20 languages. 10 contact centers in major capitals. Cultural accuracy and global consistency
Back office Operations
High-volume operational and administrative tasks. Secure execution, including sensitive processes.
Revenue Activation
We turn customer interactions into revenue opportunities.
Order-On-Behalf
Support purchase decisions across channels. Ex: cart hesitation, real-time advice requests
Targeted Campaigns
CRM-driven re-engagement campaigns. Ex: launches, restocks, abandoned carts, inactive customers
Social & Messaging Care
Customer interactions via WhatsApp, chat, and social. Ex: product questions, checkout support, delivery updates
Lead Management
Qualification et suivi des prospects entrants à forte intention. Ex : demandes web, leads chauds, prises de contact qualifiées.
Customer Loyalty
We build long-term customer relationships and increase lifetime value.
Clienteling
1-to-1 relationship management for high-value customers. Ex: personalized follow-ups, purchase history-based engagement, stylist-style support
Voice of Customer
Collection and analysis of customer feedback. Ex: NPS surveys, post-purchase feedback, service improvement insights
Personal Virtual Shopping
Remote one-to-one shopping sessions via video or messaging. Ex: product selection, styling advice, guided purchase support
Our philosophy
We act with the brands as co-producers of a remarkable experience that will resonate with theirs customers.
Our digital “savoir-faire” and human “savoir-être” combine to find the perfect tone to reach the most demanding audiences.
We are proud to carry the voice of the customer and to accompany each brand in its quest for a remarkable and rewarding experience for their customers.
