We are experts in high added value
Customer Relations

Thanks to our 10 worldwide contact centers located in the heart of international capitals, we manage on your behalf all interactions related to your Customer Service, whatever the language or communication channel.

Learn more

We are experts in high added value
Customer Relations

Thanks to our 10 worldwide contact centers located in the heart of international capitals, we manage on your behalf all interactions related to your Customer Service, whatever the language or communication channel.

Learn more

Our signature

From Paris to Milan, from New York to Tokyo, our teams are committed to transforming each customer interaction into an opportunity to offer an experience that creates value and cultivates the singularity of your brand.

We apply a unique approach to customer relations and experience, based on :

01.

Counselling approach

We support the brands in their quest for excellence in customer relations and customer experience.

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02.

Talent management

Our multi-cultural teams are carefully recruited, trained and coached.

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03.

Proximity with your Customers & Teams

Our international blueprint allow us to understand the local culture, behaviours and usages.

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04.

Excellence in Customer Operations

We rely on a team of business experts and the best tools on the market to provide a quality, tailor-made service.

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The founder’s word
Our ambition is to be the customer relationship reference partner for iconic brands looking for a truly tailor-made approach.
Benoît Vorilhon,
Founder & CEO
Learn more about Odity
Benoit Vorilhon

Our latest LinkedIn news

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Odity
11655 subscribers
3 days ago
At Odity, fostering a strong company culture is central to who we are.✨  That’s why Karina Lee, Joyce Yao and Masato Okabe were thrilled to welcome our Founder & CEO, Benoît Vorilhon, on his annual visit to our Asian offices in Hong Kong,…
Odity
Odity
11655 subscribers
1 week ago
Ready to join a team that’s passionate about #CustomerExperience? We’re thrilled to announce 4 exciting openings across our New York, Cape Town, Paris, and Milan offices!   To apply, simply click on the links below:   📍: Odity New York 💼: Brand…
Odity
Odity
11655 subscribers
2 weeks ago
A recent Gartner report highlights the continued importance of the human touch in Customer Care. Despite predictions that #AI will transform Customer Care (with 30% of Fortune 500 companies consolidating post-purchase tasks by 2027) the report…
Odity
11655 subscribers
3 weeks ago
Meet Rodney Govender General Manager of Odity Cape Town & Supervisor of Odity London.With over 15 years of extensive experience in Customer Service Operations, today Rodney manages a diversified portfolio of Brands & Houses covering the fields…
Odity
11655 subscribers
1 month ago
Today let’s look at Odity Brussel’s latest initiative. Our Belgian team chose to support the Fedasil Auderghem Center, which houses 57 teenagers (50 boys and 7 girls) aged between 10 and 18 seeking asylum.   Through a dedicated internal…
Odity
11655 subscribers
1 month ago
At Odity, we believe in the power of human expertise combined with best-in-class tools like Salesforce to deliver exceptional customer service. Our team of passionate Customer Care experts leverages these tools to provide tailor-made, omnichannel…
Odity
11655 subscribers
2 months ago
At Odity, we believe in the power of education and its positive impact on society.That’s why we’re proud to partner with Reading Partners, an American non-profit organisation that mobilises volunteers to provide primary school students in…
Odity
11655 subscribers
2 months ago
Located in Antananarivo, Madagascar, l’Île Aux Enfants translates to 𝘊𝘩𝘪𝘭𝘥𝘳𝘦𝘯’𝘴 𝘐𝘴𝘭𝘢𝘯𝘥… During rainy seasons, overflowing sewers transform the surrounding area, including the school, into a temporary island.🏝️But even amidst the challenges,…
Odity
Odity
11655 subscribers
2 months ago
📢 Calling all passionate Customer Care experts…   … We’re always looking for new talents to join our team in our New York, Paris and Brussels offices.   To apply, simply click on the links below:   📍: Odity New York 💼: Brand Ambassador, Luxury…
Odity
Odity
11655 subscribers
2 months ago
The rise of generative AI is transforming how customers interact with brands….…. but they still crave human connections.   At Odity, we rely on a team of Customer Care experts and the best-in-class tools to provide a memorable experience.   A…

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By combining our talents, we have succeeded in
establishing our position as an expert in Customer Experience
and in amplifying our international influence.

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