We are experts in high added value
Customer Relations

Thanks to our 10 worldwide contact centers located in the heart of international capitals, we manage on your behalf all interactions related to your Customer Service, whatever the language or communication channel.

Learn more

We are experts in high added value
Customer Relations

Thanks to our 10 worldwide contact centers located in the heart of international capitals, we manage on your behalf all interactions related to your Customer Service, whatever the language or communication channel.

Learn more

Our signature

From Paris to Milan, from New York to Tokyo, our teams are committed to transforming each customer interaction into an opportunity to offer an experience that creates value and cultivates the singularity of your brand.

We apply a unique approach to customer relations and experience, based on :

01.

Counselling approach

We support the brands in their quest for excellence in customer relations and customer experience.

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02.

Talent management

Our multi-cultural teams are carefully recruited, trained and coached.

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03.

Proximity with your Customers & Teams

Our international blueprint allow us to understand the local culture, behaviours and usages.

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04.

Excellence in Customer Operations

We rely on a team of business experts and the best tools on the market to provide a quality, tailor-made service.

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The founder’s word
Our ambition is to be the customer relationship reference partner for iconic brands looking for a truly tailor-made approach.
Benoît Vorilhon,
Founder & CEO
Learn more about Odity
Benoit Vorilhon

Our latest LinkedIn news

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Odity
12583 subscribers
6 days ago
A recent UK Customer Satisfaction Index (UKCSI) study highlighted the critical role Customer Experience through a powerful statistic:📊 28% of customers who rate a company a 9 out of 10 for customer satisfaction will buy more products &…
Odity
12583 subscribers
2 weeks ago
Did you know that Odity offers its employees the opportunity to take part in a call for CSR projects, enabling them to support a project financed by Odity & with a social or environmental impact? Let’s focus on the winner of the 2023 edition:…
Odity
Odity
12583 subscribers
4 weeks ago
Odity is seeking talented #CustomerExperience Experts to join our vibrant teams in Milan, Paris, New York, and Brussels.We offer exciting opportunities across various industries, allowing you to leverage your skills and build a rewarding career…
Odity
Odity
12583 subscribers
1 month ago
Just wrapped up an incredible experience at Viva Technology one of the world’s leading tech conferences! Our team was immersed in innovation at every level, gaining inspiration and a deep dive into the best of the tech ecosystem.Those few days…
Odity
Odity
12583 subscribers
1 month ago
At Odity, our talented Brand Ambassadors are the bridge between brands and customers. They respond to the daily requests of customers by providing a dimension of listening, empathy, proximity and expert advice. Continuous training is a…
Odity
Odity
12583 subscribers
2 months ago
While chatbots and digital channels have revolutionised customer service, the human voice is still important when dealing with complex and escalated issues.A recent study, quantified the reasons why:💬Nuanced communication: Text-based…
Odity
12583 subscribers
2 months ago
We are excited to announce the appointment of Francesco Tranchida as Executive Vice President for our strategic Milan office and a valued member of the Odity Executive Committee!Francesco, formerly CFO & HR Director, played a vital role in our…
Odity
12583 subscribers
2 months ago
On this #EarthDay, we are proud to renew our initiative with Bôndy to replant mangroves in Madagascar.   At Odity, we believe that mangrove restoration is an essential solution to ensure a sustainable future for our planet, as mangroves play a…
Odity
Odity
12583 subscribers
2 months ago
At Odity, fostering a strong company culture is central to who we are.✨  That’s why Karina Lee, Joyce Yao and Masato Okabe were thrilled to welcome our Founder & CEO, Benoît Vorilhon, on his annual visit to our Asian offices in Hong Kong,…
Odity
Odity
12583 subscribers
3 months ago
Ready to join a team that’s passionate about #CustomerExperience? We’re thrilled to announce 4 exciting openings across our New York, Cape Town, Paris, and Milan offices!   To apply, simply click on the links below:   📍: Odity New York 💼: Brand…
Odity

Join us

By combining our talents, we have succeeded in
establishing our position as an expert in Customer Experience
and in amplifying our international influence.

Find out more